Course Description

Certificate in The Manager as Coach and Mentor

Open Training College

This programme of study has been developed for the experienced manager who currently holds a senior post within the organisation or foresees holding such a post in the future. This manager is interested in further developing their existing professional competencies in order to progress the work of the organisation within the human services sector and within wider society.

The manager planning to study the Certificate in The Manager as Coach and Mentor course first possesses a keen and genuine interest in the people they manage and lead and secondly, in ensuring that the people that they manage and lead realise their full personal and professional development. One way of ensuring success in these areas is to develop one’s own skills as a coach and as a mentor and utilising these skills in respect to informing and enhancing the work of managing people through acknowledged and recognised best practice.

Key Learning Outcomes

The aim of this module is to facilitate the student in understanding the importance of coaching and mentoring as additional approaches in supporting staff members within human service settings as well as considering the relevance of these approaches in further informing the Supervision process. Additionally, the module also explores conflict and conflict resolution as well as mediation and their importance and relevance to the role of the manager.

The module has the objective of facilitating the student in gaining a clear understanding of the nature and purpose of coaching and mentoring within human service environments and identifying ways in which these approaches can be used effectively to support staff members.

Building on this learning the student will then examine approaches that can harness mentoring and coaching in order to support and enhance the Supervision process. Reflecting on such work, the student will also review their own ongoing and future learning requirements and will identify very clear areas for professional development.

The module also explores the topic of conflict and examines ways in which to resolve conflict between people, within teams and within organisations. Additionally, as with coaching and mentoring, best practice approaches will be presented in how conflict resolution can also influence the Supervision process.

Finally, the student will study the subject of mediation and how this too can be utilised in order to further enhance professional development.

Assessment

Learners will be assessed by completing one written assignment of 2500 words.

Qualification

The course is an OTC CPD Award at a level equivalent to Level 7 on the NFQ.

This OTC-accredited programme is equivalent to 15 ECTS credits of student effort. Upon successful completion, a student may use these credits against an equivalent module on other programmes offered by OTC for Recognition of Prior Learning (RPL) purposes, eg. BA in Applied Management (Human Services)*.

Successful participants will be awarded an OTC Certificate in The Manager as Coach and Mentor.

How will the course improve the learner’s work prospects?

Within the current regulatory environment that human service organisations now operate within in Ireland, the need for managers to possess the skills and knowledge associated with coaching and mentoring cannot be overstated.

The complexities and nature of change that accompany human service provision call for a distinct need for managers to be competent in such skills in order to ensure the desired outcomes for the organisation, the staff member and also the manager themselves.

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Course Code	OTC-CPD-MCM
College Name	Open Training College
Course Category	Humanities & Social Sciences, Social Care
Course Type	Online Learning
Course Qualification	Award / Certificate
Course Location	Dublin, Ireland
Location Postcode	Dublin 14
Course Start Date	4th December 2023
Course End Date	21st January 2024
Course Fee	€395
Course Duration	6 weeks
Course Times	Next commencement: Contact the College Application Deadline: Apply or register your interest now via the Online Application Centre at opentrainingcollege.com
Awarding Body	QQI
Title of Awarding	The Certificate in The Manager as Coach and Mentor
Entry Requirements	Potential applicants must: • Already hold a minimum of 120-credits at Level 6 or higher, eg. BA degree in social care or Higher Certificate in Applied Management, and • be employed, in Human Services as a team member/manager/PIC/PPIM for at least 10 hours per week. International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0)
Career Path	Within the current regulatory environment that human service organisations now operate within in Ireland, the need for managers to possess the skills and knowledge associated with coaching and mentoring cannot be overstated.