Course Description

IT Service Management (ITIL) Foundation

Griffith College Dublin (GCD)

ITIL certification is increasingly demanded for any IT Professional working in the IT services environment.

Although an IT background is an advantage, the level of technical detail covered is minimal since the ITIL framework is a generic process-framework and is not tied to any particular technology or organisational context.

Why study IT Service Management at Griffith College?

Accredited ITIL® Foundation training is provided by IT Knowledge Partners Ltd., accredited by Peoplecert.

On completing this course students can:

  • Apply ITIL to improve service support and delivery processes in the workplace.
  • Understand the concepts and terminology of ITIL.
  • Explain the concept of value creation through services and how each stage of the service lifecycle contributes to the value proposition.
  • Understand what service assets mean, and how they are organised around resources and capabilities.
  • Understand the importance of measurement as a basis for continual service improvement, across services, processes and technology components.
  • Obtain the Foundation Certificate in IT Service Management (ITIL).

ITIL is the internationally recognised framework for the delivery and support of cost-effective, high-quality IT services.

ITIL, which is established across thousands of organisations worldwide provides a robust foundation for IT service delivery and support and has been adopted by major technology organisations who all have developed their own adaptation of the framework.

ITIL has evolved since its inception in 1989 into a comprehensive framework that supports the entire lifecycle of service delivery and support, from service strategy to service operation, and continual service improvement. ITILv3, developed in 2007, is now closely aligned and integrated with other complementary standards and frameworks.

College Name Griffith College Dublin (GCD)
Course Category Computers & IT (Information Technology), IT Management
Course Type Classroom Based
Course Qualification Award / Certificate
Course Location Dublin, Ireland
Location Postcode Dublin 8
Course Fee EUR 1190.00 (inclusive of exam fees)
Course Duration Three days
Course Times Next intake Janaury 2024.
Entry Requirements Applicants under 23 years of age: Old Leaving Cert (Pre 2017) - Two Honours Level, Grade C3s or above and four Ordinary Level D3s (subjects to include Maths and a language, English, Irish or another language) or equivalent exam taken. New Leaving Cert - 2 H5 and 4 O6/H7 grades, to include Maths and a language (English, Irish or another language). Applicants over 23 years of age (Mature students): If you are 23 years or over from the 1st January of this year, you can apply for this course directly using the College’s online application form.
Career Path Upon completion, this programme is the perfect foundation for participants who wish to progress in the workplace. Successful applicants may also elect to pursue further studies in this area.
For information about Griffith College Dublin (GCD), please visit our college page on by clicking here.

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