Discover how the tourism and hospitality industries work, and build service excellence in this free online course. Step into the world of tourism and hospitality with practical skills to delight guests and impress employers. This course reveals how tourism and hospitality work together, demystifies hotel structure, and teaches how to create memorable guest experiences. You will master service recovery, professional communication, and cultural sensitivity. Track current trends, learn to address complaints, and understand health and safety standards.
| Course Category | Tourism & Hospitality, Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | What You Will Learn In This Free Course • Define the basic concepts in tourism and hospitality • Describe the structure and components of the tourism and hospitality industries • Explain the interrelationship between tourism, hospitality, and other economic sectors • Identify career paths and job functions within the industry • Review the importance of service excellence and ethical practices in the hospitality industry • Recall the history and evolution of the industry • Summarise the economic, environmental, and socio-cultural impacts of tourism • Discuss the basic concepts of budgeting and cost control in hotel management |
| Course Code | 7844 |
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