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Analyse a range of current issues in communications and information technology
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Summarise, in practical terms, the key elements of legislation relevant to personal and workplace contexts, including:
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Health, safety, and welfare at work
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Communications- and information-related legislation
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Use appropriate non-verbal and visual communication skills in personal and work settings, including:
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One-to-one interactions
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Group or team situations
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Formal and informal contexts
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Demonstrate effective verbal communication skills under general direction, including:
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Presenting a point of view
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Making a case in group discussions
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Participating in formal meetings and interviews
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Demonstrate effective listening skills, including:
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Maintaining eye contact
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Receiving and interpreting information accurately
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Managing personal responses
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Apply reading techniques appropriate to different tasks, including:
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Skimming and gaining an overview
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Identifying key points
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Critical evaluation and in-depth analysis
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Critique information from a range of complex written materials, including:
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Technical or vocational texts
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Personal and literary texts
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Written and visual media
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Research a relevant vocational topic using:
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Primary and secondary sources
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Appropriate enquiry methods
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Valid and reliable information
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Correct acknowledgement of sources
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Use drafting, proofreading, and editing skills to produce a range of written documents that follow standard language conventions (spelling, punctuation, and syntax), including:
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Creative writing
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Business proposals
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Correspondence
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Reports, memoranda, and minutes
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Applications
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Demonstrate communication styles and techniques appropriate to different work and leisure contexts, including:
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One-to-one and group interactions
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Conversations, interviews, and oral presentations
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Question-and-answer sessions
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Persuasion, advocacy, and informing
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Select appropriate communication technologies for giving and receiving information such as requests, instructions, discussions, and feedback, and justify the choice of technology for different contexts and messages
