Learn effective conflict resolution strategies and techniques for better communication in this free online course. This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.
| College | Alison |
| Course ID | 195432 |
| Course Category | Communications, Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | What You Will Learn In This Free Course • Explain why disagreement is a natural and necessary part of personal and professional interactions • Describe how effective communication during disagreements can foster growth and understanding • Identify the influence of personal values on individual viewpoints and conflict responses • Assess the impact of life experiences on shaping perspectives in disagreement scenarios • Classify different types of cognitive biases that contribute to misunderstandings and disputes • Distinguish between debate, discussion, and dialogue by identifying their unique purposes and outcomes • Describe how active listening and empathy contribute to de-escalating conflict and fostering mutual understanding • Apply paraphrasing and emotional reflection techniques to demonstrate empathy during challenging conversations • Evaluate the impact of poor communication practices using real-world case studies from companies like Yahoo • Recognize emotional triggers that commonly arise during disagreements and explain their influence |
| Course Code | 7752 |
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