In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM. This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.
| Course Category | IT Management, Computers & IT (Information Technology) |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • State the purpose of ISO/IEC 20000 Standard • List and outline the contents of the standard's series • Describe a Service Management System (SMS) • State the benefits and roles in an IT service management (ITSM) • Discuss the benefits that a business can achieve if they adopt ITSM policies, procedures, and processes • Summarize the main changes in the ISO 20000:2018 standard • Discuss the structure and requirements of the standard • State the steps for a company to get ISO 20000 certified • Describe the differences between ISO 20000-1 and ITIL • Outline how ITIL and ISO 20000-1 work together |
| Course Code | 3581 |
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