Learn how to use the Information Technology Infrastructure Library Version 4 framework in this free online IT course. IT Level 4 is the latest addition to the Information Technology Infrastructure Library family. As a flexible IT service management (ITSM) framework, IT Level 4 can be tailored to an organisation's specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for official certification to reap its many benefits.
| Course Category | IT Management, Computers & IT (Information Technology) |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Recognize different stakeholders in service management • Define the term IT Service Framework and Infrastructure Library Level 4 version • Define ‘service management’ and ‘value co-creation’ in organizations • Discuss each of the four dimensions of the IT Service Level 4 framework • List the six factors that can affect the four dimensions of the IT framework • Describe the Information Technology Service Value Chain and its six components • Identify the opportunities for acquiring Information Technology Infrastructure certifications • Outline the levels of Information Technology Infrastructure Library certification • Recognize the importance of acquiring IT Service certification • Explain the ways by which products, services, utility, warranty and service relationships work • Indicate the different certification streams encountered after IT Service Foundation Certification • State the IT Service Value System and discuss its five elements |
| Course Code | 81 |
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