Learn the English language for work in customer service and call centers with this free online course. This English course will teach you the secret of professional customer handling. Using some magical words and techniques, you will learn how to deal with upset customers, bridge communication gaps, and clarify their confusion. In this course, you'll learn what to say and what not to say to your customers. Taking this course will not only improve your English skills but also make you a better customer service professional.
| College | Alison |
| Course ID | 188465 |
| Course Category | English, Languages |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Analyze customer interactions to determine their needs and concerns effectively • Calculate temporal clarifications and acquire focused information during follow-up inquiries • Categorize customer queries and use simplified terminology to change complex explanations into understandable ones • Combine proactive response strategies to articulate services and features persuasively • Create a structured approach for handling upset customers with empathy • Describe the criteria and techniques for specialist referrals • Discuss tactful correction techniques and active listening for clarifying misconceptions • Distinguish between different customer-induced issues and apply appropriate phrasing • Estimate the impact of policy exceptions on customer loyalty • Evaluate comprehensive issue resolution using a checklist |
| Course Code | 6477 |
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