Learn how to avoid and reduce hostility in the workplace in this free online conflict management and resolution course. Conflict can reduce productivity or create a hostile work environment if left unmanaged. However, smart conflict management can use disagreement to strengthen working relationships and improve processes. This conflict management course provides the training you need to turn negative workplace encounters into opportunities for growth. We analyse the key issues that drive conflict by applying the latest scientific research to the workplace.
| Course Category | Conflict Management, Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Define ‘organisational behaviour’ and describe its far-reaching personal and business impact • Explain how to identify the primary causes of conflict in the workplace • Discuss how to manage conflict in the workplace and establish the importance of positive workplace behaviours • Outline how to guide an employee along the route from ‘current’ behaviour to ‘desired’ behaviour • Outline the impacts of conflict and discuss how to resolve it in a productive manner • Describe how to identify and properly resolve interpersonal conflicts in the workplace • Discuss how to be assertive and communicate your needs without aggression • Summarize how to remain calm during conflicts and prevent emotional overload • Describe how to create ‘win-win’ resolutions that resolve conflict and create harmony • Recall the importance of taking personal responsibility to achieve constructive conflict resolution • Discuss how to reduce stress with better time management • Describe the importance of finding real-life opportunities to be assertive about your needs |
| Course Code | 5648 |
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