Difficult people and stressful situations can be detrimental to both your personal and professional life. This conflict resolution course explains how to identify these difficulties and provides methods used to effectively communicate when tensions rise. We also study body language and other communication skills used to overcome emotional barriers. This course shows you how to handle almost any type of conflict or troublesome social interaction.
| Course Category | Communications Skills, Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Define the universal needs that drive human behaviour • Explain how to use transactional analysis during workplace communications • Discuss the importance of employee motivation • Describe the behaviours that make people difficult • Outline how to avoid unnecessary conflict when confronting difficult people • Identify the types of difficult people and explain how to most effectively approach each type • Describe the types of questions you ask to gather information • Outline communication techniques that make for more effective conversations • Identify the various types of managers, customers and coworkers • Explain how to approach difficult people in the workplace • Recall the communication steps you should take to resolve a problem • List practices that you can adopt into your life to develop a positive attitude |
| Course Code | 957 |
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