Learn about the role customer service plays and how it is vital to a business’s success in this free online course. We often hear that “The customer is king” and this Customer Services free online course covers the concept of customer service in-depth. You will learn how to measure service standards as well as the various personal skills required in order to deliver excellent customer service and resolve customer queries. Ensure that you exceed a high-level of customer experience with this free online Customer Services course.
| Course Category | Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 4-5 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Explain the principles of customer service within an organisation • Outline the British standard Code of Practice for customer service • Identify the difference between consumer and customer • Explain the role of Customer Relationship Management (CRM) • Analyze the behavioral development in customers • Discuss how to manage timely responses and to manage the stress of pressure and negativity • State the importance of teamwork in providing effective customer service • Discuss how to resolve customer queries • Describe how auditing requirements will impact customers' data management and the value-add of compliance departments • Discuss the legislation relating to customer service, money laundering and where to turn for advice and guidance • Recall how social media campaign data is utilised |
| Course Code | 3036 |
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