Learn how to provide outstanding customer service to patients with the skills provided in this free online course. Healthcare is a customer service industry and excellent service plays a key role in restoring patients to health and defining their expectations. The sensitive nature of medical interactions makes patient customer service training imperative. This course explores the relationship between patients and healthcare-providers and explains how to provide customer service that preserves the health, privacy and dignity of those in your care.
| Course Category | Health Care |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Outline the importance and benefits of effective patient customer service • Identify the skills required to provide high-quality healthcare service • Describe the specialised customer service training required in medical settings • Categorise all the components of patient customer service and discuss ways to improve them • Outline positive verbal and non-verbal communication techniques that build healthy relationships • Recognise the importance of a proper filing system in a medical office • Explain how to handle difficult and angry customers in a medical setting • Translate key medical jargon and terminologies for day-to-day use |
| Course Code | 5138 |
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