This free online customer service training course provides communication skills and explains telephone etiquette. ‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This customer care course answers such questions and improves your communication skills.
| Course Category | Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Define ‘telephone etiquette’ • Outline how to speak professionally on the phone • Describe how to eliminate phone distractions • Discuss how to handle inbound and outbound calls • Explain how to deal with angry customers • Identify the benefits of using voice mail in your business |
| Course Code | 5178 |
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