Conflict Management Course (QQI Level 6)

This QQI Level 6 Conflict Management distance learning course is designed for people currently working in the community and voluntary sector. It will also be useful to those in a relevant HR department or anybody engaged in mediation.

The course provides the knowledge and skills to understand and manage conflict situations, either at work or in group situations. It provides a series of tools and techniques and is very practical in nature. It is suited to any environment where conflict, anger and hostility are encountered either by telephone or in person.

This distance learning, QQI accredited course means that Students can study flexibly at home, or at any convenient place and time, while gaining a nationally accredited Qualification.

Topics covered include:

• Types of Organisation
• Organisation Structure
• Organisation Culture
• Change in Organisations
• Understanding Conflict
• Conflict Management Styles
• Knowing Your Conflict Style
• Dealing with Anger
• Listening Skills
• Conflict between Groups
• The Process of Mediation
• Mediator Skills
• Crisis Mediation
• Introduction to Negotiation
• Joint Problem Solving
• Guidelines for Negotiation
• Problems in Negotiation
• Group Exercises.

Who should complete this course?

• People working with teams in the community or voluntary sector or in HR departments.
• People who need to build skills in negotiation or conflict resolution.
• People involved working with groups of people e.g. sport, non-for-profit organisations, unions.
• People who wish to gain a professional, accredited qualification in Conflict Management, and wish to study at their own pace, and in their own time.

Entry Requirements / Prerequisites:

• Level 5 or equivalent in a relevant subject area (Business / Management) and/or relevant practical experience (3 years minimum) – Please ask about our requirements surrounding Recognition of Prior Learning (RPL) for entry.
• English Language Requirement: Students entering programmes leading to awards at Level 6 are expected to be able to: fluently read, draft, prepare and understand complex information, including quantitative information, that is personally relevant and reflecting a broad knowledge base. For example, this might include text and other information relating to abstract theoretical ideas, concerns or procedures, such as local planning concerns in relation to broader spatial strategy, political issues in relation to particular agenda, budget plans/ specifications.
• Learners undertaking this programme must have basic IT skills and access to the necessary equipment to enable them to undertake an online programme: computer, broadband, email, Microsoft, recording equipment necessary for some skills demonstration tasks, and where applicable any other specialised software/equipment.
• As this programme is delivered through distance learning or eLearning, students must be capable of studying on their own initiative.
• For more details on participation suitability of this course click here». 

Progression to further Studies:

• This course leads to a level 6 award on the National Framework of Qualifications.
• Students who successfully complete this programme may use this Level 6 credit towards the QQI Advanced Level 6 Major Award Certificate in Management (Ref. 6M4587).