This free management course shows how perception and negotiation are key parts of effective workplace communication. In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.
| Course Category | Conflict Management, Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 3-4 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Outline various objectives and obstacles to successful negotiation • List the strengths and weaknesses in resolving conflict • Explain the theory, processes, and practices of negotiation, conflict resolution and relationship management • Identify the differences between the competitive and co-operative approaches • Define the distinction between managing and resolving conflict • Indicate the types of biases that influence our emotions and attitudes and impact our decision making • Discuss the importance of controlling your emotions in order to succeed in negotiating • Explain how to optimize your decision making and the framework of four negotiation strategies |
| Course Code | 5974 |
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