Learn the secrets to providing outstanding customer service in the corporate industry in this free online course. In this free Customer Service online course, you will learn about the techniques used by top customer service workers in big corporate industries that will help you stand out in our role as a Customer Service Agent. Explore the many ways to bring efficiency to your role, the tools you may encounter and how to master them, as well as how to connect with customers on a personal level and work effectively in a team and with colleagues.
| College | Alison |
| Course ID | 188421 |
| Course Category | Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Duration | 1.5-3 hours |
| Course Fee | Free |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • Describe the customer service workplace and duties • Identify proper attitudes for effective customer service and means to create favourable first impressions • Evaluate customers’ needs and wants • Identify verbal and non-verbal communication tactics • Explain essential customer service skills using the telephone, email, and internet • Outline methods for effective time management • List tactics for productive teamwork • Discuss opportunities in the customer service profession • List required skills and traits for successful applicants • Distinguish between employment resources and professional networks |
| Course Code | 3568 |
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