Course Description

Telephone Collections & Debit Management

Global Edulink

Telephone Collections & Debit Management.

Confidently and successfully collect payments over the phone

Global Edulink hosts the world’s best online education all in one place.  We’re pleased to provide a course which is tailored to directly suit the role of the credit controller or professionals within a financial control position.

Credit control is the system used by businesses to make sure it gives credit only to customers who can pay, and that customers pay on time. Credit control is part of a critical system of financial controls that are employed by businesses, particularly in manufacturing, to ensure that once sales are made they’re realised as cash or liquid resources. This system encompasses several aspects that include credit approval, credit limit approval, and dispatch approvals, but as it’s quite a sensitive aspect, this course’s focuses on the collection process.

Course objectives:

  • Recognise the importance of your role in the business
  • Recognise the importance of good communication over the telephone and the impact it has on your success as a collections officer
  • Use a well-organised and confident approach to every stage of a collections call, from initial preparation through to follow-up actions
  • Recognise when customers are seeking to avoid payment and move to establish for both parties a win-win situation
  • Learn how to make effective collections and use basic techniques to overcome excuses
  • Get a payment commitment from every call

Who is it for?

  • Employees whose role it is to report to the Finance Director or Risk Management Committee.
  • Those looking to train to move into a financial collections role.

Suitable for new and recently-appointed credit controllers and staff collecting outstanding trade debts over the telephone.


Successful candidates will be awarded a certificate in Telephone Collections & Debit Management.

Course Curriculum

  1. Introduction totelephone collections
  2. Understanding collections
  3. Techniques of communication
  4. Understanding and working with customers
  5. Understanding behavior styles
  6. Identifying effective collections
  7. Understanding danger signals

Benefits you will gain:

By enrolling in this course, you’ll get:

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • A study in a user-friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code 1064
College Name Global Edulink
Course Category Business, Business Communications
Course Type Online Learning
Course Qualification CPD
Course Location Ireland
Course Fee £49
Course Times All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Title of Awarding Certificate in Telephone Collections & Debit Management.
Entry Requirements This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
Career Path Credit Controller , Collections Assistant , Collections Administrator , Collections Officer , Credit Co-Ordinator , Customer Service Advisor ,
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

Make Enquiry

Please insert your contact details and any additional information you require and we will forward your request to Global Edulink.

Captcha code        I confirm I have read the Privacy Policy, Terms and Conditions & Cookie Information and agree to join the community.


Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
Visit Website