Course Description

Reception and Administration Skills course (Evenings)

Pery Square Business College

This Reception and Administration Skills course is designed to provide candidates with the opportunity to develop the knowledge, skills and competencies necessary to demonstrate good interpersonal skills in dealing with clients in person or on the telephone. You will understand the functions of the receptionist throughout a number of different organisations and the various administration duties carried out. On completion learners will be able to demonstrate effective verbal communication and techniques used in order to maintain good organisation and run a professional reception desk while maintaining a friendly and business-like manner. The most suitable candidates for this course are those who have never worked in an office / administration field in the past but would like to start a career in this area.

Accreditation: QQI Level 5 – Reception and Frontline Office Skills 5N1407

Learners who successfully complete this course will:

  • Appreciate the professional skills needed by a receptionist operating in a busy environment
  • Understand and implement the procedures involved in the operation of an efficient office
  • Examine the products, services, key policies, structures and personnel of an organisation
  • Demonstrate a professional approach in the working environment
  • Gain confidence in the use of word processing for business documents
  • Appreciate the importance of confidentiality in all business communication & transactions

The course content is grouped into 4 units:

Unit 1: Reception Skills & Office Procedures

Unit 2: File Management, Word Processing & Document Production

Unit 3: Information and Communication Technologies

Unit 4: Internet & Email for Business

Limerick, Ireland
Course Code 5N1407
College Name Pery Square Business College
Course Category Administration, Business
Course Type Classroom Based
Course Location Limerick, Ireland
Course Start Date 26th September 2019
Course End Date 28th November 2019
Course Fee €500
Course Duration One Evening per week for 10 weeks
Course Times Thursdays from 6pm to 9pm one Evening per week
Awarding Body QQI
Title of Awarding QQI Level 5 - Reception and Frontline Office Skills
Entry Requirements Applicants must have: Proficiency in internet and e-mail use (including attachments) Basic Word processing
Career Path Reception or Administration in any business sector
For information about Pery Square Business College, please visit our college page on by clicking here.

Course Provider

Pery Square Business College

4 Pery Square, Limerick City, Limerick, Republic of Ireland