Office Admin and Reception Skills

Office Admin and Reception Skills

Enroll in this Office Admin & Reception skills online course and gain FREE entry to CPD accredited Project Management Skills Training Course and earn more CPD hours (20 hours)

Would you like a well-paid job with room for progression?

Course Description:

Those working in an administration or reception role will often be promoted once they have sufficient experience, so it’s a good way to get your foot in the door of your chosen industry. We provide a course which will give you practical knowledge and training in the fundamentals of administration and reception. Understand the role itself, and learn all of the skills needed. You will be trained in word processing, spread sheets, PowerPoint and other relevant software. As well as this, you’ll understand the relevant office and admin tasks and will be able to deliver excellent customer service.

Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These online courses are open to anyone, all you need is an interest in learning! We give you access to world-class learning led by IAP

What skills will I gain?

The course provides the the opportunity to gain recognised skills in:

• Microsoft Word, Excel, Powerpoint, and Outlook
• Diary management, record keeping and filing
• Business, report and e-mail writing
• Handling confidential documents
• Taking notes, dictating, and proofreading
• Arranging interviews, bookings, and travel
• Delivering mail
• Speed reading and speed typing
• Creating an effective CV and cover letter
• Receptionist, customer service skills, and telephone skills

What is the target audience?

• Job hunters & School leavers
• College or University student & graduates
• This course is ideally suited to anyone hoping to gain employment in an office based role, you don’t have to have experience

How will I be assessed?

• At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
• Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

If you pass the exam successfully then you will be awarded a Office Administration & Reception Skills Certificate.

Course Curriculum Total Units : 66
1. Diary Management
2. BUSINESS REPORTS AND LETTER WRITING
3. E-MAILS WRITING TIPS
4. HANDLING CONFIDENTIAL DOCUMENTS
5. SUCCESSFUL MEETING MINUTES
6. NOTE TAKING
7. DATA MANAGEMENT, RECORD KEEPING AND FILING
8. APPOINTMENT BOOKING AND ARRANGING INTERVIEWS
9. DELIVERING POSTAL MAIL
10. DICTATING
11. TIPS FOR SPEED READING
12. CREATING AN EFFECTIVE CV AND COVER LETTER
13. TYPING SPEED DEVELOPMENT
14. MICROSOFT WORD
15. Microsoft Excel
16. MICROSOFT POWERPOINT
17. MICROSOFT OUTLOOK
18. Receptionist and Customer Service Skills