Course Description

NCFE Level 3 Certificate in Principles of Customer Service

Global Edulink


Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Course Curriculum

1: Understand The Customer Service Environment

2: Principles Of Business

3: Understand How To Resolve Customer’s Problems Or Complaints

4: Understand Customers And Customer Retention

5: Understand How To Monitor Customer Service Interactions And Feedback

6: Understand Equality, Diversity And Inclusion In The Workplace

7: Understand How To Manage Performance And Conflict In The Workplace

Access duration

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Course Benefits

  • Eligibility for an NUS extra discount card
  • Fully accredited UK courses
  • 24/7 access to our user friendly learning portal
  • Tutor support Monday-Friday
  • Excellent quality video tutorials
  • Dedicated customer support via chat, telephone, and email

Method of assessment

To be awarded the NCFE Level 3 Certificate in Principles of Customer Service learners are required to successfully complete 4 mandatory units and 3 optional units.

Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence which demonstrates achievement of all the learning outcomes and assessment criteria.

Course Objectives

  • Provide learners with the underpinning knowledge that is required by employers to work in a range of different environments within a customer service role
  • Develop essential knowledge of the principles and practices of providing effective customer service, including customer retention, resolving customer complaints and problems
  • Understand how customer service delivery affects customer expectations

Course Description

  • Qualification type: Level 3 Certificate
  • Qualification title: NCFE Level 3 Certificate in Principles of Customer Service
  • Accreditation status: Accredited
  • Level: 3
  • Guided Learning Hours (GLH): 220
  • Total Qualification Time (TQT): 240
  • Qualification number (QN): 60170736


Successful learners will be awarded a NCFE Level 3 Certificate in Principles of Customer Service.

Awarding Body

CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership.

NCFE is a national Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward.


College Name Global Edulink
Course Category Business, Customer Care, Relations & Service
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 359
Course Duration 365 Days
Entry Requirements Learners will need to be over the age of 19, and must demonstrate the following: • Vocational or academic qualification at Level 2 or higher • Basic level of literacy, numeracy and ICT ability In order to qualify for the program you will need to submit a completed application form which will be provided to you. This form should be provided to us within a month of enrolment along with the following; • Proof of educational qualifications • You must provide an identification document such as a passport or a driving licence. Upon submission of the documents your application will be reviewed. If you fail to meet the entry requirements of the program your application will not be accepted.
Career Path This accredited qualification is sure to boost up your candidature for various job positions in customer service. You can also use this certificate to attain career progression, as it builds on your knowledge and eligibility to move significantly within the industry. Following are few of the job positions this certificate will be beneficial in, along with the average UK salary per annum according to, • Customer Service Sales Associate – £19,890 per annum • Customer Service Coordinator – £19,986 per annum • Customer Service Associate – £18,802 per annum • Customer Service Representative – £17,907 per annum • Customer Service Manager – £27,782 per annum • Customer Service Team Leader – £23,157 per annum • Customer Service Supervisor – £19,487 per annum • Assistant Manager, Customer Service – £20,522 per annum On achieving this qualification, you can progress onto the following courses, • NCFE Level 3 Diploma in Customer Service • NCFE Level 4 NVQ Diploma in Customer Service
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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