Course Description

Microsoft Windows 7, Enterprise Desktop Support Technician

Study 365


If you wish to kick start a career in desktop support, this course is sure to be of immense benefit for you. This course is designed to equip you with the knowledge and skills needed to provide desktop support in an enterprise settings. From installing Windows 7, to maintaining it, you will learn everything you need to know to provide excellent desktop support.

Configuring disks, device drivers, file access, printers and network connectivity will all be discussed in separate modules to enhance your overall learning experience. You will also get to learn how to optimise and troubleshoot performance, reliability, network issues and many more through this course.

By the completion of this course, you will have a well-grounded knowledge on Windows 7 desktop support to provide flawless support to your organisation. You can also use this certificate as a foundation to study further in the subject by taking up related courses.

Course Curriculum

1: Installing, Upgrading, and Migrating to Windows 7

2: Configuring Disks And Device Drivers

3: Configuring File Access And Printers

4: Identifying And Resolving Log on Problems

5: Configuring Network Connectivity

6: Troubleshooting Network Issues

7: Mobile Computing And Remote Access

8: Securing Windows 7 Desktops

9: Optimizing And Troubleshooting Performance And Reliabilty

10: Maintaining Windows 7 Desktops

Learning outcomes

  • Learn how to install, upgrade and migrate to Windows 7
  • Understand how to configure disks, device drivers, file access, printers and network connectivity.
  • Optimise and troubleshoot performance, reliability and network issues.
  • Explore how to secure and maintain Windows 7 desktops

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this course aimed at?

This course might interest individuals aspiring to kick start a career in desktop support or for professionals already working in relation to it.

Method of assessment

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed.

Certification and awarding body

Those who successfully complete the course will be awarded the Microsoft Windows 7, Enterprise Desktop Support Technician certificate by CPD & iAP. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Other benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

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Course Code S 0445
College Name Study 365
Course Category Computers & IT (Information Technology), Microsoft Office
Course Type Online Learning
Course Qualification CPD
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 45
Course Duration 365 Days
Entry Requirements Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Career Path • Configuration Manager – €37,654 per annum • Network Analyst – €30,331 per annum • Network Administrator – €25,152 per annum • Network Manager – €30,824 per annum
For information about Study 365, please visit our college page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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Study 365
New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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