Course Description

Mastering Telephone Etiquette and Communication Strategies

Global Edulink



Overview:

Whether you work in an office, in a customer service role, in management or even if you have no work experience, being able to communicate effectively is vital. This course aims to give practical knowledge and skills, so you can communicate effectively and understand telephone etiquette. Employees who know how to handle the diverse situations using skill and professionalism, are an asset to any organisation. Give yourself an advantage over your competition with a well-recognised qualification on your CV.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Course Curriculum

Module Book 01 – Telephone Etiquette

Module Book 02 – Communication Strategies

Who is this course aimed at?

  • This course is perfect for anyone who is hoping to work in a call centre
  • This course would also be helpful for anyone working in an office, reception or customer service role

Course Description

This online training course is comprehensive and designed to cover the topics listed under the curriculum.

Method of assessment

At the end of the course learners will take an online multiple choice questions assessment test. This online multiple choice questions test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded a Certificate in Mastering Telephone Etiquette and Communication Strategies.

 


College Name Global Edulink
Course Category Business, Communications
Course Type Online Learning
Course Location Athlone, Westmeath, Carlow, Ireland
Course Fee 49
Course Duration 365 Days
Entry Requirements Learners must be age 16 or over and should have a good grasp of the English language, literacy, numeracy and ICT.
Career Path This certificate is sure to enhance your qualifications and help you land a progressive job opportunity in an industry of your choice. You can also use this certificate to study further in the subject or to grow in your career in ways of salary increments and job promotions from the organisation. Given below are some of the job roles this course will benefit you in, along with the average UK salary per annum according to https://www.payscale.com, • Telemarketer – £18,490 per annum • Telesales Executive – £18,303 per annum • Customer Service Advisor – £17,144 per annum • Call Center Supervisor – £21,186 per annum • Call Center Agent – £16,922 per annum • Claims Handler – £19,094 per annum • Communication Manager – £35,827 per annum
For information about Global Edulink, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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