Course Description

ITIL Services Operations

Global Edulink

Get onto the ITIL career progression ladder

The Information Technology Infrastructure Library ITIL® has become the standard framework for the IT service industry. In this online course, offered by Global Edulink, one of the leaders in the worldwide online training industry, you will gain an explanation of what ITIL is and how it can help align IT services with the needs of your organisation.

Who is it for?

  • Those whose role sits within IT service management

Those looking to progress to a service management position

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the course curriculum section below. This course has been designed for 30 guided learning hours.

Course Curriculum

  1. Fundamentals of service operation
  2. Service management as practice & learning
  3. Focus on service operation principles
  4. Objectives of service operation process
  5. Types of common service operation activities
  6. How to organize for service operation
  7. Event management technology considerations
  8. Overview of the service operation

The official Exam is not included must be purchased separately. 

Benefits you will gain:

By enrolling in this course, you’ll get:

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • A study in a user-friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code 1245
College Name Global Edulink
Course Category Computers & IT (Information Technology), ITIL
Course Type Online Learning
Course Qualification CPD
Course Location Ireland
Course Fee 67.00
Course Times All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Title of Awarding Certificate in ITIL Service Operations
Entry Requirements You must hold the Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) and have completed an accredited training course to take the exam Learners should be ages 16 or over to undertake the qualification Good understanding of English language, numeracy and ICT are required to attend this course
Career Path Database Administrator , IT Operations Manager , Security Administrator , Applications Support , Service Desk and Incident Manager , Release Manager , Security Manager , Problem Manager , Network Support ,
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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