Course Description

ITIL® Intermediate: Service Offerings & Agreements (SOA)

Global Edulink


The ITIL Intermediate Module – This Service Offerings and Agreements course will offer an in-depth level of knowledge and skills which are needed in order to build up and deploy relevant IT service offerings as well as agreements. The expertise to carry out this process so that the service user needs are met effectively without having any effect on the business goals of the company are taught in this module effectively.

The ITIL Intermediate Module – Service Offerings and Agreements course discusses review of service offerings activities and agreements.

The ITIL Intermediate Module – Service Offerings and Agreements course will teach service offerings and make sure that the key stakeholders will know exactly what to expect when dealing with Service Offerings and Agreements. This is very suitable for those who have to improve the customer satisfaction consistently in business. This module on Service Offerings and Agreements is worth 4 credits in order to achieve the minimum of 17 credits required prior to entering the final step of the ITIL Expert Level. The course is globally recognised and accredited to a training organisation and learners will be issued an internationally recognised qualification following full completion of the ITIL Intermediate: Service Offerings and Agreements course.

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

Course Curriculum

➤ Module 01: Course Introduction – Vo

Course Introduction

1.0 Lesson: Course Organization

2.0 Lesson: Course Conventions & Agenda

➤ Module 02: Service Offerings And Agreements

1.0 Lesson: Introduction To Service Offerings & Agreements

2.0 Lesson: Service Offerings & Agreements Principles

3.0 Lesson: Service Offerings & Agreements Context

4.0 Lesson: Service Offerings & Agreements Summary

➤ Module 03: Soa Processes

1.0 Lesson: Service Portfolio Management

2.0 Lesson: Service Catalog Management

3.0 Lesson: Service Level Management

4.0 Lesson: Demand Management

5.0 Lesson: Supplier Management

6.0 Lesson: Financial Management

7.0 Lesson: Business Relationship Management

8.0 Lesson: Soa Processes Summary

➤ Module 04: Organizing, Technology, And Implementation – Vo

1.0 Lesson: Organizing For Soa

2.0 Lesson: Soa Technology & Implementation

3.0 Lesson: Organizing, Technology & Implementation Summary

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this course aimed at?

  • IT Operations Managers
  • Service Desk Managers
  • IT Professionals

Method of assessment

At the end of the ITIL Intermediate: Service Offerings and Agreements course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.


Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Service Offerings and Agreements.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.


College Name Global Edulink
Course Category Computers & IT (Information Technology), Information Technology
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 249
Course Duration 365 Days
Entry Requirements The course requires that learners have an understanding of the ITIL Foundation course
Career Path Once you successfully complete ITIL Intermediate: Service Offerings and Agreements you will be qualified to work in the following positions. The ITIL qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below. • IT Manager (average UK yearly salary: £38,742) • Business Continuity Manager (average UK yearly salary: £45,036) • Service Portfolio Manager (average UK yearly salary: £55,677) Common Career Paths For Information Technology (IT) Manager
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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