Course Description

ITIL® Intermediate: Continual Service Improvement (CSI)

Study 365



Overview

The ITIL Intermediate: Continual Service Agreement course is designed to teach individuals the overall concepts, policies, processes and methods related to continual service improvement phase. The course focuses on how individuals and organisations can manage and control techniques and activities within the CSI stage. It is one of the certification levels within the ITIL Service Lifecycle. Individuals will gain access to tools and technology that supports CSI and related activities. The course offers practical insight on how to organise and execute stages in CSI which include strategy, design, transition and operation. Learn about critical success factors within the CSI phase. The primary objective of the course is to enable individuals to effectively maintain and sustain their products and services to ensure that users are provided efficient resources.

The ITIL Intermediate: Continual Service Agreement course will discuss how to gain detailed understanding of industry practices in service management.

The ITIL Intermediate: Continual Service Agreement course will offer learners the guidance on how to align IT services to meet the changing requirements of businesses by identifying and implementing IT service improvements to support businesses processes within an IT enterprise. The Continual Service Improvement level is worth 4 credits and will help learners to progress to the next level of the ITIL scheme which requires a total of 17 credits. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL Intermediate: Continual Service Agreement course.

Course Curriculum

➤ Module 01: Course Introduction – VO

1.0 Lesson: Course Organization

2.0 Lesson: Course Conventions & Agenda

➤ Module 02: Continual Service Improvement

1.0 Lesson: Introduction to CSI

2.0 Lesson: Principles of CSI

3.0 Lesson: CSI Summary

➤ Module 03: 7-Step Improvement Process

1.0 Lesson: 7-Step Improvement Introduction

2.0 Lesson: 7-Step Improvement Activities

3.0 Lesson: Lifecycle Integration

4.0 Lesson: 7-Step Improvement Context

5.0 Lesson: 7-Step Improvement Process Summary

➤ Module 04: Reporting, Methods, and Technology

1.0 Lesson: Reporting & Measurement

2.0 Lesson: CSI Methods & Techniques

3.0 Lesson: Technology for CSI

4.0 Lesson: Reporting, Methods & Technology Summary

➤ Module 05: CSI Organization and Implementation – VO

1.0 Lesson: Organizing for CSI

2.0 Lesson: Implementing CSI

3.0 Lesson: CSI Technology & Implementation Summary

Learning Outcomes

  • Learn CSI principles, purpose and objectives and service management as a practice.
  • Understand how CSI processes interact with other processes in the service lifecycle.
  • Understand CSI processes which include activities, methods and functions.
  • Learn about the roles and responsibilities within CSI and how to achieve operational excellence.
  • Understand how to support CSI with technology and implementation requirements.
  • Learn critical success factors and risks related to CSI.

Course Titles

  • Module 01: Course Introduction – VO
  • Module 02: Continual Service Improvement
  • Module 03: 7-Step Improvement Process
  • Module 04: Reporting, Methods, and Technology
  • Module 05: CSI Organization and Implementation – VO

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • The course is aimed at IT Manager, IT Audit Manager, IT Security Architect
  • IT Finance Manager
  • Service Portfolio Manager
  • Availability Manager
  • Individuals seeking to complete the ITIL Expert certificate in IT Service Management.

Method of Assessment

At the end of the ITIL Intermediate: Continual Service Agreement course you will be required to take a multiple choice question assessment test comprising of 8 questions per paper in 90 minutes duration. (28 marks required to pass out of 40) The multiple choice question assessment will be automatically marked with learners receiving an instant grade. The pass mark is 70%, closed book.

Please Note: Additionally, £210  is charged for the official exam and you are required to pay this when you are ready to face your examination.

Certification

Those who successfully complete the exam will be awarded the certificate in ITIL Intermediate: Continual Service Agreement.

Awarding Body

The certificate will be awarded by Axelos. This is a globally recognised best practice qualification that will make your CV standout and encourage employers to see your motivation at expanding your skills and knowledge in the IT enterprise.

Other jobs you can get 

  • Availability Manager
  • Capacity Manager
  • Supplier Relationship Manager 

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Code S 0882
College Name Study 365
Course Category Computers & IT (Information Technology), Information Technology
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 33
Course Duration 365 Days
Entry Requirements The course requires that learners have an understanding of the ITIL Foundation course and want to progress further in the ITIL scheme.
Career Path • IT Operations Manager – (£45,428 – per annum) • IT Security Manager – (£50,473 – per annum) • Business Continuity Manager – (£45,959 – per annum) • Release Manager – (£39,663 – per annum) • Service Portfolio Manager – (£55,043 – per annum) • IT Security Architect – (£57,618 – per annum)
For information about Study 365, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Study 365



New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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