Course Description

ITIL® Intermediate: Continual Service Improvement (CSI)

Global Edulink


The ITIL® Intermediate: Continual Service Improvement course is designed to focus on how individuals and organisations can review products and services strategically and follow the stages of the IT Service Lifecycle. The course offers guidance on how to organise and execute stages of strategy, design, transition and operation. It is one of the certification levels within the ITIL Service Lifecycle. Learners will be given access to tools and technology that supports CSI and related activities. Individuals will also learn to evaluate critical success factors risks. The key features of the course will enable learners to effectively maintain and sustain their products and services and ensure that users are provided efficient resources.

The ITIL® Intermediate: Continual Service Improvement course covers management and control of techniques and activities within the CSI phase. The course uses a scenario-based approach and teaches learners the core discipline of ITIL best practices.

The ITIL® Intermediate: Continual Service Improvement course will offer learners the guidance on tools and techniques that can be applied within an IT enterprise and will cover management and control of activities. The Continual Service Improvement level is worth 4 credits and will help learners to progress to the next level of the ITIL scheme which requires a total of 17 credits. The course is globally recognised and accredited to a training organisation and you will be issued an internationally recognised qualification following full completion of The ITIL® Intermediate: Continual Service Improvement course.

Why consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method.

1Training offers the most convenient path to gain an internationally recognised qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Course Curriculum

➤ Module 01: Course Introduction – Vo

1.0 Lesson: Course Organization

2.0 Lesson: Course Conventions & Agenda

➤ Module 02: Continual Service Improvement

1.0 Lesson: Introduction To Csi

2.0 Lesson: Principles Of Csi

3.0 Lesson: Csi Summary

➤ Module 03: 7-Step Improvement Process

1.0 Lesson: 7-Step Improvement Introduction

2.0 Lesson: 7-Step Improvement Activities

3.0 Lesson: Lifecycle Integration

4.0 Lesson: 7-Step Improvement Context

5.0 Lesson: 7-Step Improvement Process Summary

➤ Module 04: Reporting, Methods, And Technology

1.0 Lesson: Reporting & Measurement

2.0 Lesson: Csi Methods & Techniques

3.0 Lesson: Technology For Csi

4.0 Lesson: Reporting, Methods & Technology Summary

➤ Module 05: Csi Organization And Implementation – Vo

1.0 Lesson: Organizing For Csi

2.0 Lesson: Implementing Csi

3.0 Lesson: Csi Technology & Implementation Summary

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

College Name Global Edulink
Course Category Computers & IT (Information Technology), Information Technology
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 249
Course Duration 365 Days
Entry Requirements The course requires that learners have an understanding of the ITIL® Foundation course and want to progress further in the ITIL scheme.
Career Path Once you successfully complete ITIL® Intermediate: Continual Service Improvement you will be qualified to work in the following positions. The ITIL® Intermediate: Continual Service Improvement qualification will also put you in line to demand a higher salary or job promotion. The average UK salary per annum according to is given below. • IT Operations Manager – (£46,171 – per annum) • IT Security Manager – (£46,171 – per annum) • Business Continuity Manager – (£44,563 per annum) • Release Manager – (£39,983) per annum • Service Portfolio Manager – (£54,527 per annum) • IT Security Architect – (£57,863 per annum) Other jobs you can get • Availability Manager • Capacity Manager • Supplier Relationship Manager
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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