Course Description

ITIL® 4 Foundation Course + Exam

Global Edulink


The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.

ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.

ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career.  Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate

As Global Edulink is an Accredited Examination Organisation (AEO), you can now take this Foundation exam through this platform. The exam will test your knowledge on the key concepts, elements, and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

1. Key Concepts of Service Management
Outcomes, Costs and Risks
Utility and Warranty
2. ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimize and Automate
Principle Interaction
3. Four Dimensions of Service Management
Four Dimensions Introduction
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors
4. ITIL Service Value System
ITIL Service Value System
5. Service Value Chain
Service Value Chain
6. Key Terms of 15 ITIL Practices
Management Practices
Information Security Management
Relationship Management
Supplier Management
IT Asset Management
Monitoring and Event Management
Release Management
Service Configuration Management
Deployment Management
Continual Improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
7. ITIL Practices
Continual Improvement Model
Mock Exam
Book Your Exam

Method of Payment

Choose the payment method that best suits you!

  • Full package: A onetime fee of £215.00 can be paid to access this course, which includes the awarding body registration fee and assessments fee.
  • Installment basis: The total price is £215.00, from which an initial fee of £35.00 can be paid to buy the course. The remaining amount can be paid as £180.00 for the official exam respectively.

Who is this Course aimed at?

This course is aimed at any individual with an interest in service management.

Method of Assessment  

The exam format is as follows:

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book


Successful learners will be awarded the ITIL® 4 Foundation exam certificate

Awarding Body

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

College Name Global Edulink
Course Category Computers & IT (Information Technology)
Course Type Online Learning
Course Location Dublin, Ireland
Course Fee 215
Entry Requirements Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
Career Path IT Manager – £38,778 per annum Project Manager, IT – £42,157 per annum Service Delivery Manager – £40,819 per annum IT Director – £77,982 per annum Senior Project Manager, IT – £59,208 per annum
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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