Course Description

Introduction to Emotional Intelligence

1 Training

Introduction to Emotional Intelligence


What does emotional intelligence mean? It is all about one’s emotions, how to handle them with reason, express emotions effectively and deal with challenges where your emotions come into play. The Emotional intelligence course will delve deep into how these social skills will benefit you, enable you to face challenges head on and build good social relationships. This course is ideal for managers and leaders who are in positions of power and need to find ways to deal and cope with highly charged emotional situations. You will learn the fundamental concepts of emotional intelligence, how you can use it to your advantage, how it helps to build solid partnerships and how you can manage and diffuse situations effectively. Using emotional intelligence intelligently in the workplace will ensure you are able to produce a productive work environment.

Key modules will be explored fully on how to improve and understand your emotional intelligence. You will be equipped with the relevant skills and expertise on how your emotions allow you to make effective decisions, particularly when you are in complete control of them, and do become overwhelmed. Your control of emotions will enable you to work with people who agree with you, and also those who have a different opinion.

The Introduction to Emotional Intelligence features practical tips and advice that will give you the ability to work with individuals from diverse backgrounds, skills and capabilities. This is a CPD certified course which demonstrates to potential employers that you are continually developing yourself, and will make you a desirable candidate across multiple sectors.

Learning Outcomes

  • Gain a clear introduction to the concept of emotional intelligence
  • Learn how to use emotional intelligence in an effective and meaningful way
  • Understand to differentiate between emotional intelligence and IQ to dispel the myths surrounding emotional intelligence
  • Acquire practical advice and tips for using emotional intelligence to deal with emotional situations that can arise in the workplace

Course Curriculum
1: What is Emotional Intelligence?
2: Understanding and recognising emotions
3: Emotional Intelligence at work
4: Tips for dealing with emotions at work

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

This course is recommended for,

  • Supervisors and Managers who want to develop effective relationships with their team members
  • Individuals who are new to leadership roles
  • Established managers who want to enhance their skills

Method of Assessment 

In order to qualify in the course ‘Introduction to Emotional Intelligence’ successfully, learners will take an online test. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.

Pass Mark: 70%


Upon the successful completion of the course, you will be awarded the ‘Introduction to Emotional Intelligence’ Certificate.

College Name 1 Training
Course Category Business
Course Location Dublin, Ireland
Course Fee 19
Entry Requirements • Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy. • A sound educational background is recommended
Career Path • Managers – £45,000 (Approximately) • Supervisors – £38,000 (Approximately)
For information about 1 Training, please visit our college page on by clicking here.

Course Provider

1 Training

63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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1 Training
63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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