Course Description

Information Technology Infrastructure Library (ITIL Foundations V3)

Global Edulink

Become skilled in ITIL to enable your company to use cutting-edge IT functions to provide world class services and maximise value

Information Technology Infrastructure Library ITIL is the most widely-accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices drawn from the public and private sectors internationally that focuses on aligning IT services with the needs of business. In its current form, ITIL is published as a series of five core volumes, each of which covers a different ITSM life cycle stage. Although ITIL underpins ISO/IEC 20000 (the International Service Management Standard for IT service management), there are some differences between the ISO 20000 standard and the ITIL framework.

Who is it for?

This certification is primarily aimed at:

  • Those who require a basic understanding of the ITIL framework
  • IT professionals or others working within an organisation that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement
  • Those who need understanding of how ITIL can be used to enhance IT service management within an organisation

Anyone who is open to and has an interest in the subject

Course Description:

This online training course is comprehensive and designed to cover the key topics listed under the course curriculum section below. This course has been designed for 30 guided learning hours.

Course Curriculum

  1. The itil qualification scheme
  2. Introduction to service management
  3. Itil and the service lifecycle
  4. Service strategy
  5. Service design
  6. Service transition
  7. Service operation
  8. Continual service improvement
  9. Service management technology
  10. How it all fits together
  11. Bonus material


Successful candidates will be awarded a certificate in Information Technology Infrastructure Library (ITIL Foundation V3).


The official Exam is not included must be purchased separately.

Benefits you will gain:

By enrolling in this course, you’ll get:

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • A study in a user-friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code 1223
College Name Global Edulink
Course Category Computers & IT (Information Technology), ITIL
Course Type Online Learning
Course Qualification Level 1 Certificate
Course Location Ireland
Course Fee 80.00
Course Times All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Title of Awarding Certificate in Information Technology Infrastructure Library (ITIL Foundation V3).
Entry Requirements This course is available to all students, of all academic backgrounds. However, a sound educational background would be an advantage. Learners should be ages 16 or over to undertake the qualification. Basic understanding of English language, literacy, numeracy and ICT are required to attend this course.
Career Path Infrastructure Engineer , Service Delivery Manager , Solutions Engineer , CISCO Field Engineer , Desktop Infrastructure Engineer ,
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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