Course Description

Human Resource Management & Supervision – May 2020

Open Training College

This six-week course is designed to provide you with a working knowledge of the importance, role and function of Human Resource Management, particularly in relation to the not-for-profit and human services sector. While completing this course of study you will also be introduced to key elements of the Supervision process which is of the highest importance in order to manage, lead and support staff effectively.

Who it’s for:

The course is for current managers who are interested in developing their management skills in an accredited programme created specifically for the human services and non-profit sector.

Learning Objectives


After successfully completing the course you should be able to:


  • Describe human resource management from a general perspective.
  • Discuss the current legislative environment for human resource management in Ireland.
  • Evaluate the importance of good governance in human services.
  • Identify effective strategies to manage staff performance.
  • Develop a plan to promote the positives of supervision in your agency.

Course Content


The course is delivered in five units:


Unit 1 presents you with the history and development of Human Resource Management which will assist and guide you in understanding its role and function in today’s organisational environment.

Unit 2 facilitates you to reflect on how you can get the best from your staff, including providing them with appropriate development support and by valuing their contribution to the organisation.

Unit 3 The work associated with Managing Volunteers makes up this unit  and the material provides you with a sound knowledge of volunteerism and the key issues in relation to it. You are also presented with the key management skills required in recruiting and supporting volunteers.

Unit 4 provides you with a general knowledge on the role and function of senior management, including the CEO and Board of Management. In this unit you also reflect on the concept of ‘governance’ within the community and voluntary sector.

Unit 5 introduces you to the process of Supervision so that you can then begin supporting staff members more effectively in their learning, reflection and personal development in order to enhance the quality of service provided to people.



The course is QQI approved HET Award at Level 6 on the National Framework of Qualifications.  Successful participants will be awarded a single subject Certificate in Human Resource Management and Supervision and hold 20 Credits towards the Higher Certificate in Applied Management (Human Services).

Course Code PG23921
College Name Open Training College
Course Category Community Leadership, Education
Course Type Blended Learning - Mix of Classroom & Online
Course Qualification Level 6 Higher Certificate
Course Location Dublin, Ireland
Location Postcode Dublin 9
Course Start Date 5th May 2020
Course End Date 16th June 2020
Course Fee 395
Course Duration 6 Weeks
Awarding Body QQI
Title of Awarding Certificate in Human Resource Management and Supervision
Entry Requirements To apply you must: • be either 23 years of age when you apply; OR • have successfully completed a Leaving Certificate/QQI/FETAC Level 5 Certificate • be working in a human service environment for at least 10 hours per week as team member/manager/PIC/PPIM International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0).
Career Path Successful completion of the course will increase your ability to more effectively manage, lead and support staff members and staff teams and so create greater opportunities for you to grow professionally within your organisation and the wider sector. It is also designed specifically to facilitate continuing professional development.
For information about Open Training College, please visit our college page on by clicking here.

Course Provider

Open Training College

Prospect Hall, Willowfield Park, Goatstown, Dublin , D14 P9E4, Goatstown, Dublin, Republic of Ireland

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