Course Description

Hotel Receptionist & Opera PMS Hotel Software

Global Edulink



Overview:

We understand that employers want staff who are qualified, which is why we provide excellent online course.

During this Hotel Receptionist & Opera PMS Hotel Software course, we aim to help you develop practical knowledge, so that when you complete the course you are fully prepared for work. This course covers a range of helpful modules which will transform you into a professional Hotel Receptionist, and we include a complete guide to Opera PMS Hotel Software. This is the system used by many hotels across the world, so you won’t have to study this separately.

Learning with Global Edulink has many advantages. The course material is delivered straight to you, and can be adapted to fit in with your lifestyle. It is created by experts within the industry, meaning you are receiving accurate information, which is up-to-date and easy to understand.

This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to secure your qualification.

Course aims      

This course aims to teach you the following:

  • How to use the Opera PMS hotel booking and reservation system
  • Customer service best practice
  • Front desk duties
  • How to handle challenging situations and solve common problems
  • Database management
  • How to use Microsoft Word and Excel effectively
  • How to manage meeting and accommodation bookings

Who is it for      

This course is suitable for those:

  • Seeking work as a Receptionist in the hotel/hospitality industry
  • Interested in learning how to use the Opera PMS system
  • Who are a Receptionist keen to learn or develop relevant skills needed to progress
  • Who are an experienced Hotel Receptionist wishing to learn new skills, particularly in relation to the use of the Opera PMS system

Course Curriculum

1: Professional Receptionist Training Course Objectives

2: The 90: 90 Principle To Create A Powerful First Impression

3: Hot Telephone Tips

4: Get The Facts- Ask The Right Questions

5: Discuss Solutions- Learning To Listen

6: Dealing With Difficult Customers

7: Practice Good Telephone Skills

8: Managing Database And Company Files

9: Booking Or Reservation Procedure

10: Deal Effectively With Security And Safety Issues

11: Successful Meetings & Minutes

12: Meeting Arrangements

13: Arranging Business Travel And Accommodation

14: Email Tutorial

15: How To Use Social Media To Promote Your Company

16: Minute Taking

17: Microsoft Excel Tutorial

18: Ms Powerpoint Tips

19: Ms Word Tips & Tricks

20: Opera Log In And Log Out, Main Screen

21: Profile Creation And Amendments

22: Profile Notes

23: Finding Reservations – 2 Ways

24: Rate Query Screen

25: Creating Reservation

26: Preferences And Features Requests

27: Amending Reservation

28: Cancelling Reservation

29: Check In (2 Ways)

30: Check Out

31: Cashiering Posting Charges

32: Cashiering Splitting And Transferring Charges

33: Cashiering Routing

34: Alerts

35: Traces

36: Room Status, Out Of Order And Out Of Service

37: Opera Reports

Entry Requirements

Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Assessment      

At the end of the course learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification

Successful candidates will be awarded a recognised Certificate in Hotel Reception and Opera PMS Training.

Career Path

This course would benefit the following positions:

  • Hotel Receptionist
  • Switchboard/Telephonist

Course Code GEL051
College Name Global Edulink
Course Category Business, Project Management
Course Type Online Learning
Course Qualification CPD
Course Location Dublin, Ireland
Course Start Date 18th October 2018
Course End Date 31st December 2019
Course Fee 101
Course Duration 365 days
Entry Requirements Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.
Career Path This course would benefit the following positions: • Hotel Receptionist • Switchboard/Telephonist
For information about Global Edulink, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
Dublin
Dublin
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