Course Description

Diploma in Customer Service Practice – Level 3

1 Training

Diploma in Customer Service Practice – Level 3


Customers are the king, no matter what business you do. Organisations have started to invest hugely on customer service departments to satisfy and promote a good relationship with the customers, making it a lucrative industry in the modern corporate world. If you too aspire to get into or progress within the customer service industry, then this Diploma in Customer Service Practice – Level 4 Certification might just be the jumpstart you need. This comprehensive course will cover all customer service practices effectively and will mold you into a sought after professional in the industry.

As with any departments, customer service department is also bound with some ground rules and regulations that has to be followed to the T, which will be taught more through this course. You will also learn how to communicate effectively with the customers and to create a good first impression in them to satisfy them and to gain their loyalty.

This course is a wonderful opportunity for aspiring individuals to learn how to deal with customer queries, issues and requests. You will also get to explore how to  how to build a good working relationship with the customers, how to gain valuable feedbacks and how to generate sales, all the while accessing valuable tips and tricks on maintaining a good attitude and gesture while associating with the customers.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink*  to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*1Training is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Why Consider 1Training?

As improvements and advancements are made in technology, online courses are no longer just conventional means of studying at affordable costs. In many aspects online training offers superiority to traditional learning. There is an effectiveness and convenience that traditional learning cannot provide. The overall convenience and flexibility makes it a superior learning method. offers the most convenient path to gain an internationally recognized qualification that will give you the opportunity to put into practice your skill and expertise in an enterprise or corporate environment. You can study at your own pace at and you will be provided with all the necessary material, tutorials, qualified course instructor and multiple free resources which include Free CV writing pack, Nus Discounted Card, Free career support and course demo to make your learning experience enriching and more rewarding.

Learning Outcomes

  • Get into terms with the rules and regulations of customer service
  • Understand how to communicate effectively with the customers
  • Learn how to create a first good impression in customers
  • Discover how to deal with customer queries, issues and requests
  • Explore how to build a good working relationship with the customers, how to gain valuable feedbacks and how to generate sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Course Curriculum Total Units : 16

Who  Should Attend 

  • Individuals hoping to kick start a career in customer service
  • Customer service professionals looking for a way to progress in their career
  • Individuals interested in learning about customer service practice

Method of Assessment 

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.


ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Accredited Body

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

College Name 1 Training
Course Category Business, Customer Care, Relations & Service
Course Location Dublin, Ireland
Course Fee 23
Entry Requirements • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. • A recognised qualification at level 2 or above in any discipline
Career Path • Customer Service Manager – £27,820 per annum • Customer Service Supervisor – £19,558 per annum • Customer Service Officer – £17,922 per annum • Hotel Receptionist – £7.37 per hour • Public Relations Coordinator – £24,889 per annum
For information about 1 Training, please visit our college page on by clicking here.

Course Provider

1 Training

63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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1 Training
63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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