Course Description

Diploma in Customer Service – Level 4

Global Edulink



Overview:

Providing excellent customer service is important for every business that views its long-term viability.  This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base.  The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Course Curriculum

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

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4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

 


College Name Global Edulink
Course Category Business, Customer Care, Relations & Service, Customer Care, Relations & Service
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 269
Course Duration 365 Days
Entry Requirements Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. A recognised qualification at level 3 or above in any discipline.
Career Path On the successful completion of this course, you will be eligible to work for a number of jobs in customer service. You can also use this certificate to wave your way through to the job promotion or higher pay you have been wishing for. Listed below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com, Customer Service Associate – £18,802 per annum Customer Service Representative – £17,907 per annum Customer Service Manager – £27,782 per annum Customer Service Team Leader – £23,157 per annum Customer Service Supervisor – £19,487 per annum Assistant Manager, Customer Service – £20,522 per annum Other Benefits Written and designed by the industry’s finest expert instructors with over 15 years of experience Repeat and rewind all your lectures and enjoy a personalised learning experience Unlimited 12 months access from anywhere, anytime Excellent Tutor Support Service (Monday to Friday) Save time and money on travel Learn at your convenience and leisure Eligible for a NUS discount card Free Career Support Service 25% Discount on personal Statement and covering letter writing service Free Access to Over 150 courses for 2 days (48 hours) Free access to course before you purchase (For selected courses only)
For information about Global Edulink, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink

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