Course Description

Course Title : Professional Certificate in Digital Financial Services and Data Analytics

Institute of Banking

Who is this programme for?

This programme is aimed at students working in operations and service support roles in banking who wish to advance their studies in the area of digital transformation.

The programme seeks to develop an understanding of the impact and relations between process, technology and data. This will enable students to identify their role in the interaction of these elements and provide a foundation for students to begin to analyse data in order to identify improvements in the processes supporting digital financial services.

With increased digitisation in many industries, and in particular with its disruptive potential in financial services, understanding the impact of digital on customers, products and channels has never been more important. Digital changes are already generating a wealth of useful data. With the power of data to enhance customer services and processes, understanding data and being able to use data will be a basic requirement in any job in the future.

Benefits for you and your organisation

At the end of the programme you will be able to:

  • Describe the relationship between business processes, digital technology and data, especially as it relates to operations, the customer and other stakeholders such as the Central Bank of Ireland, Financial Services Ombudsman, Data Protection Commissioner, etc.
  • Identify key digital technologies in financial services business, processes and customer service provision and explain the critical risks and vulnerabilities which must be managed in financial services digital systems.
  • Apply basic statistical and data visualisation techniques and identify how they can be used to challenge assumptions underpinning the information used for decision-making.
  • Compare and interpret the different kinds of data and how data relates to information, business intelligence for decision-making and the differences between using data for analysis and using data for predictive modelling.
  • Collect, organise and use data to identify process improvements for operational or organisational efficiency and/or enhanced customer service.
  •  Prepare and present concise data informative reports in response to well-defined questions or problems.

College Name Institute of Banking
Course Category Banking & Financial Services, Business, Data Analytics
Course Type Blended - Mix of Classroom & Online
Course Location Dublin, Ireland
Location Postcode Dublin 1
Course Fee €550 per module
Awarding Body UCD
For information about Institute of Banking, please visit our college page on by clicking here.

Course Provider

Institute of Banking

IFSC, 1 North Wall Quay, Dublin, Ireland

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