Course Description

Customer Service Skills Diploma

Study 365



Customer Service Skills Diploma

The Diploma in Customer Service will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager
  • Sales Manager

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.

This Diploma course of Customer Service is comprehensive and is designed to cover the following key areas. This course has been designed for 45 guided learning hours:

COURSE CURRICULUM

1. Customer Service Principles

2. Customer Service Essentials

3. Setting Customer Service Goals & Objectives

4. Communication Skills for Customer Service

5. Customer Service Techniques

6. How to Manage Customer Service Team

7. Improving Your Customer Service Leadership

8. Leading Customer Service Team

9. Teamworking and Team Building

10. Handling Customer Complains

11. How to Work with Unhappy Customers

12. How to Gain Back Lost Customers

13. Telephone Techniques

14. Telephone Etiquette

15. Telephone Customer Service

16. Power of Telephone Courtesy

17. Internal Customer Service

18. Customer Service at Call Centres

19. Social Intelligence

20. Negotiation Skills

21. Time Management

22. Work Life Balance

23. Stress Management at Workplace

24. Safety in the Work Place

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded “Diploma in Customer Service”.

Why Choose Us?

  • Our courses represent outstanding value for money
  • High quality e-learning study materials and mock exams.
  • Each course is designed by industry experts, using an innovative interactive learning approach.
  • Includes step-by-step guided videos tutorials.
  • 24/7 Access to the Online Learning Portal.
  • Anytime & Anywhere Learning.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code S 0040
College Name Study 365
Course Category Business, Communications
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 45
Course Duration 365 days
Entry Requirements There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. Having experience and good academic background will be an advantage to study this course. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
Career Path Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Sales Manager
For information about Study 365, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Study 365



406 White Horse Lane London E1 3FY., Dublin, United Kingdom

Make Enquiry


Please insert your contact details and any additional information you require and we will forward your request to the organisation in question.

Captcha code        I confirm I have read the Privacy Policy, Terms and Conditions & Cookie Information and agree to join the Nightcourses.com community.
 

Map

Reviews

Submit a Review for
Customer Service Skills Diploma
Study 365

Your email address will not be published. Required fields are marked *

Click to Rate

We'd love to send you the latest news and articles about evening classes, further learning and adult education by email. We'll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes.

Comments and Reviews Policy