Course Description


Study 365



Individuals who wish to enhance their communication skills, have difficult conversations and minimise conflict management require in-depth training. This is particularly true if you hold a position of hierarchy such as Supervisor or Manager. Conflict Management and Crucial Conversations is the perfect course to teach you how to have these difficult conversations while making sure others feel relaxed and comfortable. How do you deliver a difficult message while ensuring people feel appreciated and heard? This course is of great value and will provide the opportunity to learn how to have these uncomfortable conversations with productive results. You can apply these concepts not just when having an uncomfortable conversation, but in all areas of your life when you need to make a stand. There are some crucial steps that must be practised when having challenging conversation. For instance, steps such as how to present the problem, asking critical questions, listening to others, agreeing on the best steps and making the closing argument.

Conflict Management and Crucial Conversations will provide an introduction, clear structure to the conversation, ensuring others feel respected and listening to other people.

Conflict Management and Crucial Conversations is comprehensive and will feature the best advice and guidance on expanding your career across multiple industries. There is an ever-increasing need for qualified individuals who have a solid understanding of what it takes to be effective in their job role, and there has never been a better time than right now to land your dream job! This is a CPD certified course that will demonstrate to potential employers you are continually developing yourself, and will make you a desirable candidate.

Why You Should Consider Taking this Course at Study365?

Study365 is a leading online provider for several accrediting bodies, and provides learners the opportunity to take this exclusive course awarded by CPD.  At Study365, we give our fullest attention to our learners’ needs and ensure they have the necessary information required to proceed with the training.

Learners who register with us will be given excellent learning support, discounts for future purchases and be eligible for a TOTUM Discount card and Student ID card with amazing offers and access to retail stores, the library, cinemas, gym memberships and their favourite restaurants.

1.1 Intro video
1.2 Promo video
Apply a clear structure to the conversation
2.1 Preparing your problem statement
2.2 Getting into the right state
Feel comfortable and assured
3.1 Presenting your problem statement
3.2 Asking your critical question
Making the other person feel respected and appreciated
4.1 Listening to the other person
4.2 Agreeing on next steps
5.1 Finishing the conversation
6.1 Example 1 – breaking up
6.2 Example 2 – separation at work
6.3 Example 3 – Flatmate discussion
Bonus videos
7.1 Bonus – Crucial conversations
7.2 Bonus – Feedback
Mock Exam
Final Exam

Learning Outcome

  • Learn how to deliver difficult messages effectively
  • Make sure other people whom you’re talking to feel appreciated
  • Learn to make others feel comfortable during difficult conversations
  • Earn a recognised qualification to boost your CV as an effective communicator

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lessons at any time.

Who is this Course for?

This course is recommended for,

  • Individuals who wish to improve their communication skills
  • Aspiring Managers and Supervisors

Method of Assessment

In order to qualify in the course ‘Conflict Management and Crucial Conversations’ successfully, learners will take an online test with each module being rounded off with multiple-choice questions. This online test is marked automatically, so you will receive an instant grade and know whether you have passed the course.


Upon the successful completion of the course, you will be awarded the ‘Conflict Management and Crucial Conversations’ certificate accredited by CPD.

Awarding Body

CPD is a leading awarding body in the United Kingdom that meets an excellent standard of high quality education. CPD is committed towards the enhancement of proficiency and personal skills in order to develop learners’ skills and abilities. CPD ensures that both practical and academic qualifications assist individuals to re-skill or up-skill and maintain a competitive advantage in their chosen industry.

College Name Study 365
Course Category Business
Course Type Online Learning
Course Location Cavan, Ireland
Course Fee 39
Entry Requirements Learners should be over the age of 16, and have a basic understanding of English, ICT and numeracy. A sound educational background is recommended
Career Path Supervisor (General) - £46,000 (Approximately) Manager (General) - £65,000 (Approximately)
For information about Study 365, please visit our college page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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Study 365
New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom
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