Course Description

Cisco Voice and Communications Administration

Study 365


Study365 provides you this wonderful opportunity to master the skills needed for specialised jobs in voice and unified communications technologies. Whether you are an individual trying to get into the industry, or already a professional, this course is sure to be of immense benefit for your career. From understanding VoIP technologies, to implementing unity connection, this course has got you all covered.

Basic call routing, VOIP call routing, CUCME call routing, call coverage, IP phone behaviour, CUCME standup and many more will be taught to you through this course to build your knowledge in voice and unified communications. This course will then walk you through VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions. You will also get to explore on how to prepare the network for voice and on how to implement unity connection, to enable flexible message access options and information technology with management simplicity.

By the end of this course, you will have a well-grounded knowledge in voice and unified communications to secure yourself a place within the industry. You can also use this certificate to study further and specialise in the area.

Course Curriculum

1: Introduction

2: Telephony

3: Basic Call Routing

4: Voip Call Routing

5: Cucme Call Routing Basics

6: Preparing Network For Voice

7: Ip Phone Behavior

8: Cucme Administration Basics

9: Cucme Standup

10: Cucme Standup Part 2

11: Cucme Standup Cucme

12: End Users And End User Interface

13: Endpoint Implementation

14: Call Coverage

15: Calling Restrictions And Routing

16: Cucme Advance Call Coverage

17: Implementing Unity Connection

Learning outcomes

  • Understand VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions
  • Demonstrate the required skillset for specialised job roles in voice technologies
  • Learn about basic call routing, VOIP call routing, CUCME call routing, call coverage, IP phone behaviour, CUCME standup and many more
  • Explore how to prepare network for voice and how to implement unity connection

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this course aimed at?

This course is aimed at individuals and IT professionals interested in gaining a qualification in voice and unified communication administration

Method of assessment

At the end of the course, you will have one assignment to be submitted (you need a mark of 65% to pass) and you can submit the assignment at any time. You will only need to pay £19 for assessment and certification when you submit the assignment. You will receive the results within 72 hours of submittal, and will be sent a certificate in 7-14 days if you have successfully passed.

Certification and awarding body

Those who successfully complete the course will be awarded the Cisco Voice and Communications Administration certificate by CPD & iAP. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Other benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Gain access to quality video tutorials
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)


Course Code S 0518
College Name Study 365
Course Category CCNA: Cisco Certified Network Associate, Computers & IT (Information Technology)
Course Type Online Learning
Course Qualification CPD
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 45
Course Duration 365 Days
Entry Requirements Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.
Career Path • Voice technologies administrator • Voice engineer • Voice manager
For information about Study 365, please visit our college page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Dublin, United Kingdom

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