Course Description

Certificate in Call Centre Success

Global Edulink

The customer is always right, right? Train for spectacular call centre success!

Do you work for a call centre dealing with product support or information enquiries? Do you carry out telemarketing? Perhaps you are required to make other types of calls on behalf of a charity or political organisation? Maybe you are interested in working within this field?

Well-trained call centre staff are at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. If that contact is positive, courteous, helpful, and professional then it is of immense benefit to the organisation. It is an important aspect of business as it will build a positive reputation and will attract repeat customers.

Call centre employees who know how to handle the diverse situations they are faced with, using skill and professionalism, are an asset to any organisation.  The employee themselves will also benefit as they will be more employable and could get performance bonuses.

Who is it for?

Those who currently work for, or are interested in working for:

  • An inbound call centre – administering incoming product support or information enquiries from consumers
  • An outbound call centre – undertaking telemarketing, solicitation of charitable or political donations, debt collection or market research

A contact centre where centralised handling of individual communications takes place (including instant message, social media, faxes, letters, email, or live support software)

Course Curriculum

  1. The powerful choice of csr
  2. How to gain the professional edge
  3. All important customers
  4. Building your customer handling skills
  5. Building your customer handling skills (cont.)
  6. Attitude: is an important asset


Successful candidates will be awarded a certificate in Call Centre Success.

Benefits you will gain:

By enrolling in this course, you’ll get:

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • A study in a user-friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code 1157
College Name Global Edulink
Course Category Business, Communications Skills
Course Type Online Learning
Course Qualification CPD
Course Location Ireland
Course Fee 67.00
Course Times All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Title of Awarding Certificate in Call Centre Success
Entry Requirements This course is available to all students, of all academic backgrounds. However, a good educational background or work experience would be an advantage. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course.
Career Path Telemarketer , Telesales , Customer Service Advisor , Patient Support Advisor , Contact Centre Operator , Call Centre Agent , Claims Handler , Telephone Researcher ,
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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