Course Description

Advanced Diploma in Customer Service – Level 3

Global Edulink



Overview

Customer service is at the core function of every business and the course demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Advanced Diploma in Customer Service Level 3 will enable learners to work in high earning positions in multiple industries. It is comprehensive course that focuses on the specifics of customer service. The course will enable learners to become proficient at providing effective and efficient customer service.

The course will cover key elements including customers and business communication, customer service and legislation, learning how to create a positive impression, dealing with customer requests and queries and building on customer relationships.

The Advanced Diploma in Customer Service Level 3 course will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The course offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Course Curriculum

1: Customer Service And Legislation

2: Customers And Communication In Business

3: Creating A Positive Impression Among The Customers

☑ Assignment

☑ Submit Your Assignment

4: Dealing With Requests, Queries And Issues

5: Customer Relationship

6: Feedback And Sales

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this course aimed at?

  • Customer Care Personnel
  • Customer Service Managers
  • Anyone who wants to learn more about Customer Service and further their career

Method of assessment

At the end of the Advanced Diploma in Customer Service Level 3 you will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03766

Accredited Body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

 

 


College Name Global Edulink
Course Category Business, Customer Care, Relations & Service, Customer Care, Relations & Service
Course Type Online Learning
Course Location Athlone, Westmeath, Dublin, Ireland
Course Fee 229
Course Duration 365 Days
Entry Requirements • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. • A recognised qualification at level 2 or above in any discipline.
Career Path On successfully completing this course, you will walk away with the knowledge and skills needed to take up on various jobs in customer service. This certificate will also help you progress in your career by putting you in line to demand for salary increments or job promotions from your employer. Given below are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com, • Customer Service Sales Associate – £19,890 per annum • Customer Service Coordinator – £19,986 per annum • Customer Service Associate – £18,802 per annum • Customer Service Representative – £17,907 per annum • Customer Service Manager – £27,782 per annum • Customer Service Team Leader – £23,157 per annum • Customer Service Supervisor – £19,487 per annum • Assistant Manager, Customer Service – £20,522 per annum Other Benefits • Written and designed by the industry’s finest expert instructors with over 15 years of experience • Repeat and rewind all your lectures and enjoy a personalised learning experience • Unlimited 12 months access from anywhere, anytime • Excellent Tutor Support Service (Monday to Friday) • Save time and money on travel • Learn at your convenience and leisure • Eligible for a NUS discount card • Free Career Support Service • 25% Discount on personal Statement and covering letter writing service • Free Access to Over 150 courses for 2 days (48 hours) • Free access to course before you purchase (For selected courses only)
For information about Global Edulink, please visit our college page on www.nightcourses.com by clicking here.

Course Provider

Global Edulink



CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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