By Category : Customer Care, Relations & Service Courses in Ireland

Overview: A qualification like this will dramatically improve your CV and make you much more employable. This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer […]

Course duration:       6 weeks – 4 hours once a week (24 hours)  The aims of the course will be threefold  Aim 1: The first objective of this course is to improve the agents’ elocution and pronunciation, mainly working on the […]

Could you be a great leader? Whether you already work in a management position, or are hoping to rise to management level, there is always room to improve. This Fundamentals of Management course will give you a thorough education in […]

Overview Customer service is a critical component in any company. The Level 3 Certificate in Principles of Customer Service will provide learners with an in-depth look of what it takes to work in a customer service job. Customer service is […]

Overview: Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course. This […]

DIT’s innovative MBS in Retail Management is a unique specialist post-graduate degree and the only masters programme of its kind offered in the Republic of Ireland for individuals seeking to break the exciting and fast-paced retail industry. The part-time masters […]

Overview: Build confidence and skills for handling telephone calls more professionally. Our comprehensive Telephone Skills Diploma covers professional telephone techniques and call handling etiquette, with an emphasis on customer service. If you or your staff have to deal with customers […]